Shipping policy
SHIPPING TIMES
We ship our orders globally from several facilities located in the UK, Asia and USA. Shipping times may vary depending on the product ordered, its origin logistics facility, and the destination address. Our average shipping times, unless otherwise stated are:
UK - 2 Business days (Fulfilled by UPS Next Day)
EU - 5-10 Business days (Fulfilled by UPS Express)
USA - 5-15 business days (Fulfilled by UPS Express)
Canada, Oceania, Asia (not incl. India) - 5-15 business days (Fulfilled by UPS Express)
South Africa, S.America, C.America - 15-40 business days (Fulfilled by UPS Express)
Rest of world - 10-20 business days (Fulfilled by UPS Express)
Islands - varies depending on product and destination. Please contact us for specific shipping times
Please note that these are average shipping times, and orders to destinations outside of the UK may be affected by delays in local Customs offices, local postal services, weather conditions, and more, which are out of our control.
Our packages are prepared for shipment after the orders are made, therefore may have a 1-3 day processing time before leaving the warehouse. However, in most cases orders are processed and shipped out within 24 hours of order placement.
However, you can be assured that we do everything in our power to get the items to you as quickly as possible, and you will find that in many cases you will receive your products quicker than this.
In order to ensure minimum shipping times, please make sure all shipping information you provide is correct and accurate. The Core Master cannot be held responsible for items shipped to wrong addresses provided by the customers.
All of the orders have tracking numbers, which are provided via email as soon as the products are shipped. In the case we cannot ship an item with a tracking number, we will first attempt to contact the customer to get an approval.
FULL SATISFACTION GUARANTEE
If, for any reason, shipping time takes longer than 6 weeks to arrive, we will give you a full refund for the product should you decide to return it once arrives, or send you a new item at no extra cost (or shipping cost, when applicable).
In cases that are not under our control and shipping takes longer than expected, such as extreme weather, postal strikes, etc., if you decide to return the item, return shipping cost is not refunded.
SHIPPING RATES
Shipping rates vary based on the product (size and weight), destination and store promotion. However, be on the lookout for our FREE SHIPPING discounts we have every now and then.
If applicable, the final shipping cost will be displayed in the checkout process - after entering your shipping address and before you commit to pay.
If you have any questions regarding our Shipping Policy please don't hesitate to contact us at info@thecoremaster.co.uk