SHIPPING & RETURNS POLICY

IF YOU'VE CHANGED YOUR MIND

 

If you’ve made a purchase and would like to cancel it, you can do so if you notify us within 14 days of receipt of cancellable goods. 

 

To be eligible for a refund, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

 

You are obliged to organise and pay for the return of the item(s). We recommend you consider using a trackable delivery service. We can't guarantee that we will receive your returned items.

 

Please email info@thecoremaster.co.uk to arrange a return. Please provide the below information:

 

Order No

Item(s) to be returned

Reason for return

You must do this before sending any items back. A returns form will then be issued to you to include with your package.

 

Securely wrap your item back in it’s original packaging and send it to the address below with the returns form:

 

Returns Office:

 

Body Engineering BSSS Ltd

667 Watford Way

Apex Corner

London NW7 3JR

United Kingdom

 

IF GOODS ARE FAULTY, DAMAGED OR NOT AS DESCRIBED

 

If you’ve received goods and within 30 days of receipt, they are faulty, damaged or not as described then we can offer a refund, repair or replacement. 

 

If you’ve had the items for longer than 30 days’ we will not offer a full refund but will still repair or replace the items as long as it’s within the warranty period.

 

Please notify us of a faulty or damaged item. Please provide the below information:

 

Order No:

Details of the faulty or damaged item (s):

Images of the fault/damaged item (s):

REFUND & EXCHANGE POLICY

 

We hope that you are happy with your Core Master products. However, at times due to size, colour or type some items might not be the right fit for you. If this happens you have 30 days from the date of receiving the item to request a refund or exchange.

 

HOW DO I RETURN AN ITEM THAT I NO LONGER REQUIRE?

 

-Fill in the Returns Form available on our website and on the link below.

 

-Repackage the item in its original packaging and with the item tags included.

 

-Attach the Returns Form to the packaging by folding the form in half.

 

-Take the item to your preferred courier and return it to the address below;

 

-Returns will be processed within 5 business days of arrival at our warehouse.

 

-Once the item has been inspected, we will process your refund or dispatch your replacement item.

 

-It sometimes takes up to 14 days for refunds to appear in your bank statement as bank processes vary by the institutions.

 

HOW DO I RETURN A DAMAGED OR INCORRECT ITEM?

 

-Fill in the Returns Form 

 

-Repackage the item in its original packaging and with the item tags included.

 

-Attach the Returns Form to the packaging by folding the form in half. 

 

-Once these steps have been completed, contact our Customer Service team by emailing info@thecoremaster.co.uk stating the reason for the return.

 

-Once the item has been inspected, we will process your refund or dispatch your replacement item.

 

-It sometimes takes up to 14 days for refunds to appear in your bank statement as bank processes vary by the institutions.

 

Body Engineering BSSS Ltd

667 Watford Way

Apex Corner

London NW7 3JR

United Kingdom

 

COST OF RETURNS

- Any costs for returning an item must be covered by you the client (unless the product is faulty, or you have received the incorrect item).

 

WARRANTY

 

- All Core Master branded equipment is covered by a limited 12-month warranty.

 

- Warranty terms do not extend to damage arising from improper use, normal wear and tear, improper maintenance, alteration, misuse, negligence, or otherwise not arising from defects of material or workmanship.

 

TERMS & CONDITIONS OF A RETURN OR EXCHANGE

 

- All goods must be in a new resalable condition the product must not be defective or used by the client and contain all original parts and accessories. This must include all original packaging and tags.

 

- We may decline a return or exchange during the process if the items returned have been damaged or any of the above stipulations have not been met.  

 

-We will only refund a delivery charge when there has been a direct error in the delivery process. Delivery charges will not be refunded for late deliveries within a reasonable timeframe.

 

-Any items returned for refund or exchange without original documentation or without return form will be rejected.

 

-Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.

 

-Products can be exchanged for a different size or colour of the same product, provided that the preferred size or colour is available in stock.

 

-This option is available within 30 days of the delivery and item must not be in used in that period. -If the preferred size or colour is not available, or you want a different product, please return the unwanted product, and place a new order.

 

-Returns will be processed within 5 business days of arrival at our warehouse.

 

-It sometimes takes up to 14 days to appear in your bank statement as bank processes vary by the institutions.

 

-Please note that refunds will be issued to the original method of payment. 

SHIPPING RATES 

Cost of shipping is included. For orders outside the EU all taxes, duties and VAT if applicable will defer and it will be the responsibility of the client to pay these charges when the order arrives in their destination country.

 

THANK YOU FOR SUPPORTING CORE MASTER

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